Privacy Policy
Sai Cab Service
Effective Date: 16 October 2025
Sai Cab Service values your privacy. This policy notifies users who choose to use our Service about how we collect, use and protect their personal information.
By using the Service, you consent to the collection and use of information in accordance with this Policy.
1. What Information Do We Collect
We collect the following types of information to provide, improve and fulfill legal obligations to your services:
| Type of Data | Specific Information Collected | Purpose of Use |
|---|---|---|
Personal Identifiable Information (PII) | Contact (phone number, email), name, address, and location data. | To provide service (booking, sending cab), confirm booking, and improve service. |
Payment Data | Only Payment Status and Transaction ID. (We do not store your credit/debit card or bank account details directly, but use a secure third party payment processor). | To complete the payment process and keep records. |
Usage Data | Device IP address, Device name, OS version, App configuration, Time/Date of Use, and other statistics. | Error in Service to prevent and analyze the performance of the Service. (This information is collected through third party products). |
Communication Record | Record of your interaction with Customer Support. | To improve the quality of service and resolve disputes. |
2. How We Use and Process Your Data
Your personal information is used only for the following purposes:
Providing and Managing Service
Processing bookings, connecting you to the cab, and managing your account.
Service Improvement
Improve the quality and functionality of our services by analyzing the data collected.
Marketing and Promotions
If you agree, send you information about our services, offers and promotions.
Legal and Security Objectives
Preventing fraud, ensuring your legal protection, and complying with applicable laws and court orders.
3. Data Retention
How long is data kept
Active Account
We retain your personal information as long as it is necessary to keep your account active or provide you with services.
Legal Requirements
Even if you close your account, we may retain some of your information for the period required to comply with applicable legal, regulatory, tax, accounting or auditing requirements.
4. How We Keep Your Data Secure
We value your trust in your personal information and strive to protect it from unauthorized access and disclosure:
Encryption and Firewall
Encryption and Firewall are used to keep data safe, especially during payment transactions.
Access Control
Access to your data is limited only to employees or contractors who actually need it to operate the service and are bound by strict privacy obligations.
Security Limitation
Please note: No method of transmission or electronic storage over the Internet is 100% safe. We strive to use commercially acceptable security means, but we cannot guarantee the full security of your data.
5. Data Sharing and Third Parties
We will not share your information with anyone except as described in this Privacy Policy:
Service Providers
We may appoint third party companies and individuals to act on our behalf.
Legal Obligation
We may disclose your personal data if it is necessary by law to do so or to follow the legal process.
Sharing with Drivers
To complete your booking, your name, pickup/drop-off location and contact number (via Driver app) is shared with our service providers (Drivers).
Third Party Policies
This policy does not include links to the privacy policies of those third party service providers.
6. Your Rights
In some jurisdictions, you may have the following rights in relation to your personal data:
Right to Access
You can request to know which personal data we are processing.
Right to Rectification
You can request that we correct any incorrect or incomplete information about you.
Right to Delete
Under certain conditions, you can request that we delete your personal data.
Withdrawal of Consent
If we have processed data based on your consent, you have the right to withdraw your consent at any time.
7. Children's Privacy and External Links
Children's Privacy
This service is not for anyone under the age of 18 years. We deliberately do not collect PII from children under the age of 18.
External Links
Our service may contain links to other sites. We strongly recommend reviewing the privacy policies of these external sites.
8. Policy Changes and Contact
Policy Changes
We may update this Privacy Policy from time to time. We will inform you about any changes by posting the new policy on this page.
Contact Us
If you have any questions about our Privacy Policy or your rights, please contact us at info@saicabservice.com.
Questions About Your Privacy?
We're here to help. Contact us if you have any questions about how we handle your personal information.
