Terms and Conditions
SAI Cab Service
Comprehensive Terms and Conditions
By using the cab services provided by SAI Cab Service ("Company"), all customers agree to be bound by these terms and conditions, which will be a legally binding agreement.
I. Service and Booking Provisions
| Clause | Customer Clarity | Business Security | Business Safeguard |
|---|---|---|---|
| 1. Sanction of Agreement | By using the Services, booking, or registering on the App/Website, the Customer fully accepts all these terms and conditions. | Establishes the legal obligation of the Terms. | The Company reserves the right to reject any booking. |
| 2. Service Area and Availability | Services are available only on designated cities/routes on Sai Cab platform. Booking is subject to immediate availability of vehicle and driver. | Defines operational limitations and avoids liability for unexpected availability problems. | - |
| 3. Vehicle Description, Maintenance, and Option | Sai Cab will make reasonable efforts to ensure that all vehicles are in clean, air-conditioned (AC), and safe working condition. If the booked car is unavailable, the company reserves the right to provide you with the same kind of (similar) car. | Determines customer expectations and liability for unexpected malfunctions to "reasonable efforts". | Limits liability to reasonable efforts. |
| 4. AC Rules | AC will not work in all hilly areas or when the vehicle is stopped or parked. | Clarifies operational limitations. | - |
| 5. Driver and Speed Rules | All drivers are licensed, experienced and trained. Driver will not be directed to drive at speeds above normal speed limit permitted by Indian Motor Vehicles Act. | Ensures that drivers follow professional standards. | - |
| 6. Driver's Hours | Normal working hours for the driver are 12 hours. If you need more than 12 hours of services per day, please notify us in advance. | Controls the driver's overtime and safety rules. | - |
II. Financial Terms, Cancellation and Waiting
| Clause | Customer Clarity | Business Security | Business Safeguard |
|---|---|---|---|
| 7. Rent and Calculation Conditions | km/h is calculated from garage to garage. Final fare (base fare, distance, time, toll fees, state tax, night charges) is informed in advance at the time of booking. | Reduces rent disputes and clarifies the basis of calculation. | - |
| 8. Toll, Parking and Fee | Parking, Toll and State Entry Fee will be paid by the customer directly in cash to the driver. | Ensures that the customer covers mandatory government fees and expenses during the journey. | - |
| 9. Fuel Price Change | If the prices of diesel/petrol increase by more than 5% from the time of booking, the company has the right to increase the rental rates. | Protects against unexpected operating costs. | - |
| 10. Cancellation and No-Show Fee | Policy: No fee on cancellation of customer 30 minutes before scheduled pickup time. After this period, or in case of no-show, cancellation fee of ₹100/- (or prescribed amount) will be applicable. | Compensates the business for loss of driver's time and opportunity. | - |
| 11. Waiting Fee | On arrival of the driver at the pickup location, the customer will get a free concessional period of 10 minutes. After that, an additional waiting fee of ₹5/- per minute will be applicable. | Encourages punctuality. | - |
III. Conduct, Liability, and Travel
| Clause | Customer Clarity | Business Security | Business Safeguard |
|---|---|---|---|
| 12. Customer Conduct | Customer agrees not to behave disrespectfully towards the driver, not to smoke/alcohol in the vehicle, or to commit any illegal/immoral activity. | In case of violation of these terms, the trip has the right to terminate immediately. | - |
| 13. Goods and Personal Goods | Customer is fully responsible for all personal goods and goods. The company does not guarantee the safety or return of forgotten items after the trip. | Limits the liability of the company for loss/damage of goods. | - |
| 14. Vehicle Damage/Dirt | If any physical damage to the vehicle is caused due to negligence of the customer or co-passengers or it becomes extremely dirty, the customer will be liable to pay the entire cost of repair/cleaning. | Recovers the cost of maintenance of the vehicle. | - |
| 15. Itinerary and Route | Sightseeing places will be done according to the itinerary. Route or destination cannot be changed without prior notice. | Defines operational boundaries. | - |
| 16. No Entry/Tight Roads | Drivers will not drive in No Entry Zone, and they should not be forced to drive on narrow roads causing traffic jams. | Operational protects against risk. | - |
| 17. Multiple Pickup/Drop | Pickup and drop-off point will be in one place only. If more space is required, inform before booking. | Protects time and distance estimates. | - |
IV. Legal and Final Provisions
| Clause | Customer Clarity | Business Security | Business Safeguard |
|---|---|---|---|
| 18. Limit of Liability | The company will be responsible only for the loss caused by its direct negligence, which will be limited to the amount of rent. The Company shall not be responsible for any indirect or consequential loss (such as loss of flight due to traffic). | Protects the property of the business from uncertain claims and big lawsuits. | - |
| 19. Force Majeure | No refund will be given if service delays, changes or cancellations are due to out-of-control situations such as natural disasters, landslides, weather, or political unrest. | Protects from liability for events that the company cannot control. | - |
| 20. Governing Law and Jurisdiction | These terms shall be governed by Indian law. Disputes shall be settled under the exclusive jurisdiction of the Courts of Delhi. | Clarifies the legal process. | - |
| 21. Amendment to Terms | The Company reserves the right to change or update these Terms and Conditions at any time. | Allows the company to update the rules according to changing legal and business requirements. | - |
Key Points Summary
Financial Terms
• Free cancellation 30 minutes before pickup
• ₹100 cancellation fee after 30 minutes
• ₹5 per minute waiting fee after 10 minutes
• Customer pays tolls, parking, and state fees
Safety & Conduct
• Licensed and trained drivers
• No smoking/alcohol in vehicles
• Customer responsible for personal belongings
• Vehicle damage costs borne by customer
Service Terms
• 12-hour driver working limit
• AC may not work in hilly areas
• Similar vehicle substitution allowed
• Single pickup/drop point only
Legal Protection
• Limited liability to rental amount
• No refunds for force majeure events
• Delhi court jurisdiction
• Terms subject to change
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